DRIVERS for Uber Eats are not getting paid the right amounts due to Low Traffic Neighbourhoods (LTNs) making their journeys longer than normal, it has been claimed.

The new LTNs in East Oxford were rolled out on May 20 for a six-month trial, covering the Divinity Road, St Clement’s, and St Mary’s areas.

The scheme has been extremely controversial, with the bollards and planters used to block off the roads vandalised within 24 hours of being installed.

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thisisoxfordshire: East Oxford LTNs. Picture: Ed NixEast Oxford LTNs. Picture: Ed Nix

Now, taxi drivers using the Uber Eats app are frustrated as the LTNs are causing them to be underpaid as their journey times are longer than what is pre-programmed in system.

A driver, who has asked to remain anonymous, claims that the LTNs and road closures have been updated on Uber navigation but the calculation of how long the journey is and therefore how much they get paid is still based on the routes pre-LTNs.

He said: “One example is Cowley Road to Cheney Lane which has been calculated for 0.9 miles but actually, because of the LTNs, the distance is two miles.

thisisoxfordshire:

“Another example is Temple Street to Whitehouse Road which Uber has calculated and paid me for 1.4 miles but actually the distance is now 2.3 miles.

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“There are thousands of orders from Cowley road restaurants and takeaways and uber is not paying drivers for extra miles they have to cover due to LTN road closures.”

Uber Eats has been asked for a comment.

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This story was written by Gee Harland, she joined the team in 2022 as a senior multimedia reporter.

Gee covers Wallingford and Didcot.

Get in touch with her by emailing: Gee.harland@newsquest.co.uk

Follow her on Twitter @Geeharland

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