PASSENGERS have reported being happier with train services in Oxford but the price of journeys remains a major concern. 

Results from the National Rail Passenger Survey, released today, make for positive reading for the city's major operators, with Great Western Railway in particular making substantial improvements. 

Overall satisfaction in GWR rose to 87 per cent, according to the latest findings, up six per cent on this time last year. 

The company said it shows new trains, additional staff and more reliable infrastructure has started to pay off. 

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Chiltern Railways, who operate the Oxford to London via Bicester line, dropped one per cent on last year but remains high at 90 per cent overall. 

The survey polled commuters, business customers and those using the trains for leisure to come up with the scores based on several factors. 

GWR's figures show customers also reported being happier with punctuality, cleanliness, crowding and frequency.

In the last 18 months, the company has introduced two new fleets of trains, including its Intercity Express Trains on long distance services and Electrostar trains in the Thames Valley.

Managing Director Mark Hopwood said: “I am delighted that this hard work is starting to pay off. Not only are our customers enjoying the benefit the new trains are bringing, but their experience has become the norm, reflected today in our best ever overall satisfaction scores.

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“The work doesn’t end there. In December this year we will launch a new timetable and the biggest change on our network in 40 years, making the most of our new fleets to bring even more frequent services, offering more seats and quicker journeys.” 

Unsurprisingly, value for money remains a sticking point for most passengers using trains in and around Oxford. 

An annual season ticket to the capital costs £5,256.00.

On Chiltern Railways' Oxford - London line only 36 per cent said they felt the price was value for money. 

On Great Western Railway in the Thames Valley, 48 per cent said the same thing.