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Shock for war hero in local supermarket


A SOLDIER on leave from Afghanistan was not allowed to buy a bottle of whisky as his step-daughter was with him.

Sergeant Keith Cotton, who was on rest days before returning to the Royal Logistic Corps, based in Northern Ireland, was shocked when a cashier at Carterton’s Co-operative supermarket refused to sell him the spirit while shopping with 15-year-old Krystal Mitchel.

The cashier said that she could not serve him, as his daughter did not have any identification.

Sgt Cotton, of Upavon Way, Carterton, who was not in uniform when he made the purchase, said: “I was shocked, I have never complained about anything in my life before. I am not a person who gripes.

“I have come back from six months in Afghanistan, and to deal with that sort of jobsworth.

“It was common sense, as it was pretty obvious it was for me.

“Does this mean that anyone else buying alcohol with their children are not allowed to?”

The father-of-four, who will returned to the army this week, added: “I was in a good chirpy mood, and it really ruined my evening. I really thought it was a wind up and that somebody would jump out, like a Jeremy Beadle moment.”

The incident happened on Wednesday afternoon, as Sgt Cotton went to buy milk and bread with Krystal.

The 40-year-old said: “I then went to the self-service counter and proceeded to put my goods through the scanner. My daughter picked up the first two items and scanned them herself, a carton of milk and a packet of sweets, and then I took over. As I did so, the cashier called to me that she wanted to see ID for my daughter. I laughed at her thinking she was messing around, so I continued to scan the goods.

“Just as I was about to pay, the woman asked to see age verification for my daughter again, and I still thought she was winding me up. It soon became apparent she was serious.”

Lorna Bishop, spokesman for Midcounties Co-operative, said: “As a responsible community retailer, we have strict procedures on alcohol sales. If we suspect a customer is under 25 years old, we will ask for proof of age identification, and if we have suspicion that the purchase is being made for someone else, we are legally bound to refuse the sale. We apologise if this has caused any embarrassment, but we are legally required to refuse such a sale.”

Sgt Cotton added: “I understand that there is a problem with people buying alcohol by proxy, but I don’t exactly look like a chav, and I am a serving senior NCO.

“After recently returning from Afghanistan, I can’t believe the jobsworthiness of this woman, as it was plain to see I was doing a normal shopping like all the other thousands of people every day do with their children present.

“I even offered to take her home and come back later on my own, but they said I couldn’t do that either.”

Comments(27)

PDplum says...
4:25pm Tue 16 Mar 10

According to Licensing laws that was the correct course of action. Jusyt because he is a soldier its apparently a news story.

The fines for selling to underage are not worth the risk and as a former checkout worker i would have done the same.

Marina Morris says...
4:36pm Tue 16 Mar 10

It's a worry isn't it?
He wasnt wearing his uniform when it happened so why is he wearing it for the photo? Some people will do anything for their 5 minures of fame!

Chilaili says...
6:44pm Tue 16 Mar 10

I really don't understand the point of this story! If the soldier in question had been refused service on his own because he was in uniform or something, then it would newsworthy, but a full-length article about not being able to buy alcohol in a supermarket when he could've just gone down the road to an off-license?! A paragraph at most and then move on to something truly important. The paper must be really hard up for genuine stories.

Marina Morris says...
8:19pm Tue 16 Mar 10

A war hero? How do they come to that conclusion? There's certainly no evidence in the story to suggest he's a hero!

EB says...
9:12pm Tue 16 Mar 10

Anyone who goes to Afghanistan and serves is a hero in my book. There's no way I'd do it.

These alcohol rules are bonkers. The way to stop the binge drinking problem? Prohibit alcohol from being sold anywhere except pubs and off-licences. That means NO supermarkets or corner shops.

You know..like in the old days when we didn't have this problem...?

scoobybzn says...
8:26am Wed 17 Mar 10

Strange how this happens to be an army guy! It's never been a problem for the 2000 RAF personel on the base! I agree with previous, the word "hero" is banded about to much these days. Also agree with previous, why put your uniform on when you weren't wearing it at the time? As an ex serving member of the armed forces im cringing reading the story and im sure he will feel extremely stupid when he reads peoples comments

armyphotographer says...
9:26am Wed 17 Mar 10

Embarrassed me ! Naaaa just makes me proud that I was out there fighting Yes fighting to preserve your democracy and allow you the freedom of speech and action that you are all displaying on here ! As a member of the Combat Camera Team I saw my share of action and lost very close friends.
The story was my chance to express my dissatisfaction at a decision I felt unfair, and fairness and compromise is the foundation of our society
My Gripe was not the licensing laws it was the poor judgment and lack of moral courage for her to admit she had made a mistake

AngelB says...
9:29am Wed 17 Mar 10

Ridiculous, parents often shop with kids and doubtless buy booze at the same time and I've never heard of them being refused the purchase because they are with a Minor. This Co Op woman does seem to be rather a 'jobsworth'!

And another thing I will never understand in supermarkets is why they have under 18s serving on tills who always then have to get permission to serve alcohol to adults! Absolutely crazy, everyone has to stand around waiting for the Supervisor (who hopefully happens to be over 18) to arrive. This is especially annoying on a Saturday which is both a busy shopping day and the day when people might tend to buy a bottle of wine or two!

PDplum says...
9:43am Wed 17 Mar 10

That would be because under 18's are more plentiful and cheaper to employ.

The supervisor by law has to be over 18.

Saskiacole says...
10:37am Wed 17 Mar 10

PDplum wrote:
According to Licensing laws that was the correct course of action. Jusyt because he is a soldier its apparently a news story.

The fines for selling to underage are not worth the risk and as a former checkout worker i would have done the same.
So how does that work then ? Are you saying you would refuse to serve any customer who was accompanied by a minor i.e a mum of four buying her weekly shop and happens to purchase a bottle of wine to enjoy with her husband while eating a Sunday Roast ? Ridiculous !!!!!!! Maybe thats why your a former checkout worker as you didn't serve enough customers LOL

I think the story is highlighting the lack of common sense some employees fail to adopt. For instance how many Teen age girls drink whisky ? I think if it had been a bottle of cider or Diamond white or cheap Vodka then maybe she should have questioned it, and did the teen girl actually scan the drink ? as i understand it she was stood to the side like my children do every time they come shopping with me and my kids like to help with the self scan.

I think the fact he was a soldier is irrelevant but I does annoy me when people put service personnel down when they have a say, and after all non of us know his service background or what he has seen or done.

scoobybzn says...
11:49am Wed 17 Mar 10

okay i think everybody is missing the point here. The guy desreves total respect for the job he does and his integrity is not in question. I have donated to Help For Heroes and Afghan Heroes charities. The point is he didn't need to exploit the fact that he is in the armed forces to create sensationalist headlines. If it had happened to "average joe" it wouldn't have even made the paper. Yes the law is a pathetic one and common sense should have prevailed but does it warrant a photo shoot outside the co-op in uniform?...No

sexybabe33 says...
11:59am Wed 17 Mar 10

I'm sure if it was the other way around and the cashier hadn't of asked for identification for this underage girl then he would still of gotten his 15minutes of fame and a big pay-out to go with it! Co-Op were following procedures. Every shop should already be doing this and if their not and they caught out then it'll be one henfty fine!

AngelB says...
12:59pm Wed 17 Mar 10

sexybabe33 wrote:
I'm sure if it was the other way around and the cashier hadn't of asked for identification for this underage girl then he would still of gotten his 15minutes of fame and a big pay-out to go with it! Co-Op were following procedures. Every shop should already be doing this and if their not and they caught out then it'll be one henfty fine!
The law is more crazy than I thought then, if all Minors have to produce ID in order for their parents to be able to buy alcohol (or presumably cigarettes; knives; certain glues etc etc). I'm suprised that most parents aren't teetotal! At what age is ID available? I don't think there was any indication in the article that the Minor was either purchasing, scanning or paying for the alcohol so I would stand by my view that the CoOp staff were just being over zealous!

sexybabe33 says...
1:16pm Wed 17 Mar 10

AngelB wrote:
sexybabe33 wrote: I'm sure if it was the other way around and the cashier hadn't of asked for identification for this underage girl then he would still of gotten his 15minutes of fame and a big pay-out to go with it! Co-Op were following procedures. Every shop should already be doing this and if their not and they caught out then it'll be one henfty fine!
The law is more crazy than I thought then, if all Minors have to produce ID in order for their parents to be able to buy alcohol (or presumably cigarettes; knives; certain glues etc etc). I'm suprised that most parents aren't teetotal! At what age is ID available? I don't think there was any indication in the article that the Minor was either purchasing, scanning or paying for the alcohol so I would stand by my view that the CoOp staff were just being over zealous!
In the eyes of the law they were following procedures legally. Anywhere you go, any shop in any town must do the same thing & follow this procedure. And most places also state on posters that the must check identification for anyone who looks under the age of 25. Like i said, If they hadn't of asked for identification no doubt this man would be making a small fortune. Obviously shops/cashiers are not going to check every single adult with a child but as it says in the article, it is procedure to check anyone's identification if they look under the age of 25 OR if there is any suspicion that the purchase is for someone else. On this occasion the alcohol wasn't for the minor but obviously it does happen quite alot otherwise there would not be such procedures in place. IT IS ILLEGAL TO SELL ALCOHOL TO ANYONE UNDER THE AGE OF 18. Shops must carry out the neccessary instructions to abide by this law. Under-age drinking is a big, serious & life threatening problem.

AngelB says...
1:30pm Wed 17 Mar 10

Oh I know it bugs me, if a person can buy alcohol etc at 18 why should ID be shown if someone looks under 25? Numerous times I've stood in line at Sainsbury's and read the stickers, contemplating the magic figure of 25 . . I have yet to find out what it is we can't buy until we are 25!

Do any of our well informed posters today the answer as I'd love to know?

sexybabe33 says...
1:44pm Wed 17 Mar 10

The age 25 was increased from the age of 21 as quite a few minors are looking older than they actually are thus getting away with buying alcohol illegally and under-age. I don't really see the issue with this procedure. 98% of customers will have some form of identification so if your over 18 then theres no problem. If you look under 25 and get asked for identification then you show ur I.D, you buy your alcohol/cigarettes/k
nives etc and your on your way. The problem occurs when you don't have your I.D or you are infact under-age.

AngelB says...
2:48pm Wed 17 Mar 10

Thanks for clearing that up sexybabe33, I thought it was bound to be much more complex!

Sadly I am still waiting for some kind checkout person to ask for my ID :))

Niko Bellic says...
4:03pm Wed 17 Mar 10

To (probably rather inaccurately) quote Bob Dylan... "A hero is someone who understands the responsibility that comes with his freedom".

Also, this is a complete non-story, although I do agree that the guidelines followed are a bit iffy. If a family goes on the "big weekly shop" and buys a bottle of wine are they going to be refused this because there is a toddler sat in the trolley?

Niko Bellic says...
4:09pm Wed 17 Mar 10

oh, and AngelB, you cant hire a van until you are 26 if that counts? Err... and wasn't Chicago Rock once 25 and older only?

If only there were still 25+ clubs still around. I cant stand being given the stink eye from a boozed up 18 year old chav.

Power says...
4:18pm Wed 17 Mar 10

A friend of mine got asked at Asda on the challenge 25 rule and couldnt provide ID. He was 32 and couldn't buy booze!

AngelB says...
6:32pm Wed 17 Mar 10

Niko Bellic wrote:
oh, and AngelB, you cant hire a van until you are 26 if that counts? Err... and wasn't Chicago Rock once 25 and older only? If only there were still 25+ clubs still around. I cant stand being given the stink eye from a boozed up 18 year old chav.
Thanks for the info Niko.

Regrettably you and I must frequent different spectrums of 'entertainment' and I have to say I have never been in Chicago Rock so I couldn't comment on their age policy. But I do absolutely agree that 'Adult aged' clubs may be a winner! Maybe 'no teenage clubber busses' are a good idea too judging by a recent early evening return trip I had to do from Oxford (stale beer and vomit at 7pm . . not pleasant!).

Saskiacole says...
7:36pm Wed 17 Mar 10

scoobybzn wrote:
okay i think everybody is missing the point here. The guy desreves total respect for the job he does and his integrity is not in question. I have donated to Help For Heroes and Afghan Heroes charities. The point is he didn't need to exploit the fact that he is in the armed forces to create sensationalist headlines. If it had happened to "average joe" it wouldn't have even made the paper. Yes the law is a pathetic one and common sense should have prevailed but does it warrant a photo shoot outside the co-op in uniform?...No
I think its called artistic licence ie he probably wore the uniform at the request of the paper to illustrate a point to catch peoples attention as it obviously has or non of us would be talking about it.

eczema10 says...
10:47pm Fri 19 Mar 10

Common sense in this case would have prevailed as how many teenagers buy whiskey. I do agree that the cashier did the right thing as I personally would have ID the girl too, She does look older than 15 and with respect there is a problem with teenagers in Carterton. Co-op do have strict policies regarding alcohol and the think 25 rule is in place as most teenagers look older than they really are.

arnoldsdog says...
11:00am Sun 21 Mar 10

I think if I am in a similar position I will simply open the bottle then offer to pay for it !
Some of the staff a t Co-op are very arrogant and this is just one of them with a bit of power to abuse.

meme0205 says...
9:01pm Sun 21 Mar 10

I have had this happen to me when i had my 18 yo son with me at Tesco express in Witney, I was buying some shopping and happend to buy some alcohol at the same time, bearing in mind i was buying the shopping and was going to pay via my debit card the lad serving me ask my son for ID, I explained that it was my shopping, he still said that i couldn't have it because my son didn't have his ID on him at the time. I asked to see the manager and said would they still stop me buying a bottle of wine if I had my 13 yo daughter with me, I didn't get an answer.
Its there loss now though because i get my wine from elsewhere now.

I realise the retailers have a job to do, I have been a retail manager and the laws that cover alcohol are always changing.. But these laws have come about because of some members of the public not being responsible.
Its not the retailers fault if anyone needs to moan about these laws you need to be taking it to the government.

thepinkshrimp says...
1:54pm Mon 22 Mar 10

It is within the law to ask for proof of ID and as a shop assistant I regularly do, the 'younger' shoppers are only to happy to supply it and carry ID with them for this purpose. I and the SA I know would not under any circumstances sell alcohol to anyone not having ID where they look underage, its is more than not onlky our jobs are worth, but a rule put there to stop underage drinking.
I fully support our forces and think they do an admirable job, but if this chap was not in uniform what is the relevance to this story???

yentiw says...
6:30pm Tue 23 Mar 10

These problems occur because of the nanny state we now live in. Don't blame the checkout girl. If she had let them through (all the stores can have snooper-types - the REAL jobsworths - watching. Yes, really!) The checkout girl would have probably been dismissed, so there you have it, it's more than her lowly-paid job is worth! So don't castigate the checkout operator.
As for our freedoms, whilst having utter and total respect for our services, we are not in Afghanistan to protect our freedoms. It is a pointless war and we would not be there was it not for the Caspian Sea and a oil/gas pipeline... hey, the magic word again, oil!
Do some research. It might surprise you.


Sergeant Keith Cotton and Krystal outside the supermarket Sergeant Keith Cotton and Krystal outside the supermarket

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