WHO said Scrooge was dead? He most surely lives on in BT.

I've just heard if you can't pay your bills by direct debit, you'll be paying extra. It may not seem a lot to some people, but a lot of OAPs will be wondering how they can find the extra.

To some of us a lifeline is installed and, in some cases, these will be taken out, leaving a lot of OAPs vulnerable. Have a heart, BT. Have another look through your records to find people whose life could be in danger if they can't pay, and do something about it before it's too late.

J Hardy, Millfield Lane, Hull Road, York.